We understand that circumstances may change after placing an order. Please review our cancellation policy below:

1. Order Cancellation Timeframe

  • Prescription medications:
    • May be cancelled within 1 hour of order placement
    • Cannot be cancelled after our pharmacists begin processing
  • OTC products:
    • May be cancelled within 4 hours of order placement
    • Cannot be cancelled once packaging begins

2. How to Cancel
To request cancellation:

  1. Email support@pillnboost.com with:
    • Your order number
    • Reason for cancellation
  2. Call our support line at [phone number] for immediate assistance
  3. Use the “Cancel Order” option in your account dashboard (if available)

3. Refund Processing

  • Successful cancellations will receive:
    • Full refund for payments made
    • Refund processed within 3-5 business days
    • Credit to original payment method

4. Special Circumstances

  • Orders already shipped cannot be cancelled
  • Expedited shipping fees are non-refundable
  • Custom or special-order items may not be eligible for cancellation

5. Failed Cancellations
If cancellation isn’t possible:

  • You may return unopened items per our Return Policy
  • Prescription medications cannot be returned after shipping

6. Pharmacy Processing Times
Our pharmacy typically processes orders:

  • Monday-Friday: Within 2 hours during business hours
  • Weekends/Holidays: Next business day

For immediate assistance with cancellations, please contact our customer service team 24/7 at support@pillnboost.com