At PillnBoost, we value transparent and secure communication with our customers. This policy outlines our standards for all interactions.

1. Communication Channels
We maintain the following official channels:

2. Response Times

  • Prescription inquiries: Within 2 business hours
  • Order status: Within 1 business hour
  • General questions: Within 4 business hours
  • Urgent medical requests: Immediate escalation

3. Privacy & Security
All communications:

  • Are encrypted and HIPAA-compliant
  • Require identity verification for prescription-related discussions
  • Are stored securely for quality assurance

4. Prohibited Communications
We cannot:

  • Diagnose conditions or prescribe new medications
  • Provide medical advice beyond medication information
  • Accept prescription requests via social media

5. Medication Reminders
Opt-in services available:

  • Refill reminders (email)
  • Prescription renewal alerts
  • Shipping notifications

6. Record Keeping
We maintain:

  • Complete transcripts of all pharmacist consultations
  • Documentation of prescription verifications
  • Records of customer service interactions

7. Unsubscribing
You may opt-out of non-essential communications:

  • Click unsubscribe in any email
  • Update preferences in your account
  • Request removal via customer service

Emergency Notice
For medical emergencies, immediately contact your local emergency services or visit the nearest healthcare facility.

For questions about this policy, contact our Privacy Officer at privacy@pillnBoost.com.